Shipboard Positions
Table Of Content
They connect our biggest cities and most historic towns, yet also flow through areas more remote than any road. In order to provide our guests with the best service possible throughout their cruise, crew members are required to work during the hours that the ship operates. Your schedule will vary each day depending on where we are and what is planned for our guests during that itinerary. Yes this is hard work, but it is a truly rewarding experience for those who are able to understand the value of what we offer our employees. The Restaurant Manager supervises the daily restaurant and room service operations.
What is the duration of the shipboard positions?
The Hotel General Manager will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. For the past 15 weeks of her journey with American Cruise Lines, she has proven herself to be an extremely dedicated and valuable employee. Having her on our shipboard team makes the difference, especially for our guests. Her favorite memory is jet skiing in Richland, WA and her favorite itinerary is the Columbia and Snake River Cruise.
Marine Operations
Prior to his current role, Gary started as a Server onboard the American Heritage, then in 2021 he was rehired as a Guest Service Coordinator and promoted to Excursions Director in 2022. To apply for any of our positions, applicants must fill out an application through our Paycor system. After selecting the position of interest that is best suited for your experience and background, you will need to fill out the application to its entirety. Please note that at the time of your application you must be able to provide your resume as an attachment. Line Cooks work closely with other members of the culinary team every day, using only the freshest ingredients to prepare meals inspired by regional and local specialties.
Where are the company's offices located?
We are extremely happy to announce that this week’s Employee Spotlight is Christina C. Christina has been part of our team for over a year and is a vital part of our daily operations. When asked what she enjoys most about working with ACL she said, “My favorite part of my job has to be the people that I work with! To provide our guests with the best possible cruise experience, the on board staff must operate as a cohesive unit. Working as part of a team is an essential part of a crew member’s job with the opportunity to learn from others. Not only do you travel expense-free, but you also get to dine on chef-inspired cuisine daily.
Crew
Once assigned, we will arrange the flights and transportation to get you to the vessel. During your first day on board, we will introduce you to the other crew members, take you on a tour of the ship, and get you settled into your stateroom. They are responsible for creating a fun atmosphere on board while engaging guests at all times through a series of activities, shows, events, presentations and socializing throughout the cruise. American Cruise Lines headquarters are located on the shoreline of Connecticut in Guilford. Our second shoreside facility and primary training center are located in the Greater Salt Lake City area. These locations are occupied by our Sales, Customer Service, and Training departments.
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Imagine waking up in a new and exciting port of call every morning, as you help our guests experience the best in U.S. cruising. As a member of the American Cruise Lines crew you will meet interesting people from all over the world and become an important part of their journey. Along the way, coworkers become family and the ship turns into your home away from home. Living on board one of cruise ships is a unique way to travel while you build amazing friendships with fellow crew members. It’s a new and exciting environment for most people which takes some adjustment from life on shore and we ensure that you will be supported throughout the transition. At American Cruise Lines we want you to succeed while on board with us and that is why we do our very best to provide you with the necessary tools and support to do so.
Marine Operations
Our dining room is available when it does not interfere with guest meal services. To keep in contact with family and friends, we offer free WiFi access while on board as available based on service quality. In order to assure that you are well rested enough to work the following day, we have implemented a strict 11 pm curfew for all crew members. Therefore, you must always be ready to take action in the event of an emergency. Thank you Angelika for all of your hard work every single day, we are grateful to have such a role model and leader to other hotel service team members.
Crew
One of the chefs on board will prepare food for all crew members at times that do not interfere with guest dining. Breakfast is made to order, while lunch and dinner are served buffet style. If at any point,you have a dietary request, we will do our best to accommodate you. Being on your feet for a majority of the day, our meals are created to supply you with all the essential nutrients needed to keep you healthy. If at any point you wanted to change your food choices, there is always the opportunity to eat on shore while we are in port. During your time off, we encourage you to take a break from your hard work and reward yourself.
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Where are the company's offices located?
As the size of our fleet grows, so do the opportunities for advancement onboard and in the corporate office. To help you reach your short and long-term career goals, we offer professional development, training, and mentoring. Our mission is to share America’s story which guides our itineraries, fuels our sales growth, and challenges us to provide enriching experiences. Even our small ship strategy is set by our belief that small ships are the best venue to share America’s story. At training, you will learn everything that is needed to prepare you for your time on board with us. Our training program is taught by our skilled Hotel Operations Trainers.
They oversee Hotel Department and ensure the quality of service, consistency of standards, and guests’ expectations are met. Each of our ships is carefully designed to make both the crew and the guests comfortable as we sail the U.S. waterways. The living quarters resemble a dormitory environment in which you can quickly make new friends.
Executive Chefs are responsible for delivering the finest cuisine and ensuring a positive culinary experience at every meal by managing the entire kitchen staff. A "hands-on" and challenging position, the Executive Chef will be involved with every dish served to our guests, from general planning to presentation. The Cruise & Excursions Director is a hybrid role responsible for engaging guests both aboard and ashore. The goal is to create a fun atmosphere for our guests while socializing throughout the cruise. The Assistant Hotel Manager is responsible for providing support to the Hotel Manager.
Engine Room Attendants (ERA) are responsible for the maintenance and troubleshooting of all vessel machinery, equipment, and systems. Attendants perform liquid load transfers, watering, refueling, and used oil disposal, and report directly to the shipboard Mate daily. Whether it’s witnessing the wildlife and magnificent views of Alaska or experiencing the rich history and culture of the Mississippi River, as a member of our crew, everyday will offer you a new opportunity. Our Sous Chefs assist the Executive Chef with many day-to-day responsibilities and the supervision of all aspects of food production, as well as oversee our Galley Stewards. Dishwashers are responsible for the sanitation of the kitchen and all cutlery, glassware, and dishes. They also help to ensure that our galley is maintained in a pristine and safe manner.
Crew members can be assigned up to twelve roommates, depending on the ship, while Senior Officers (Hotel General Managers, Executive Chefs, and Captains) have a private stateroom and bath. After successfully completing our shoreside training program, you become eligible for a ship assignment. Although we do not guarantee a specific ship for your employment, we try to match you with the best fit.
Congratulations to Joy Wells who has been recognized as our Employee Spotlight this week! Joy is in her 2nd season with us as a Server and is a true leader within our shipboard team. Not only does she help her fellow crew members on a daily basis, but she is consistently positive and always striving to give our guests an unforgettable experience.
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